“CP103 – Customer Service” Webinar Courses Announced
Copied and pasted from an e-mail:
We’re excited to present dates for upcoming opportunities to complete the Customer Service course requirement (CP103 of theBGA Level 1 Certification program) online! We recognize that baristas have busy schedules and often have limited availability during normal office hours, so we are offering this webinar four (4) times over the next few months at various times. With no travel expenses or the need to take time off of work, baristas will be one step closer to Level 1 Certification.
Webinar Information
CP103: Customer Service
Description: Required class for BGA Level 1 Certification. Outstanding customer service is a critical component of creating the specialty coffee experience. In this course, students will discuss customer service strategies with a focus on the specialty coffee barista but relevant for all members of the specialty coffee community. Students will be prepared to identify common steps of customer service, including differentiating between good and bad service, and discuss strategies to improve customer service interactions.Wednesday, December 7: At 10 pm Eastern (7 pm Pacific, 11 am Seoul, 1 pm Melbourne, 4 pm Auckland) | Instructor: Dan Streetman | Register Now
Saturday, January 7: 3 pm Eastern (12 pm Pacific, 5 am Seoul, 7 am Melbourne, 10 am Auckland) | Instructor: Sarah Dooley | Register Now
Monday, February 6: 11 am Eastern (8 am Pacific, 5 am Auckland) | Instructor: Dan Streetman | Register Now
Saturday, March 3: 7 pm Eastern (4 pm Pacific, 8 am Hong Kong, 11 am Melbourne, 1 pm Auckland) | Instructor: Sarah Dooley | Register Now
It’s a required course for the Level 1 certification, and it’s FREE for BGA members. Yes, yes, of course, having worked in retail/customer service for 12 years, I roll my eyes at the idea of sitting through another lecture on customer service. BUT I also think that many of us could really do a better job of consoling people after telling them that they can’t get their espresso to go.
